Repair terms
These terms apply to repairs entrusted for private use to Volt Repair Shop, Kevin De Decker, VAT BE0728531861, Diestsestraat 178, 3000 Leuven. Mandatory Belgian and European consumer rights always continue to apply. Different terms on a repair receipt or quote only apply where lawful and expressly accepted.
Request, handover and approval
An online request is a request for contact, not yet a repair order. When handing in a device, describe the device, known fault and visible damage as fully as possible. You confirm that you own the device or have permission to have it repaired. The order starts when you approve the quote or expressly request specific work.
Free basic diagnosis
A basic diagnosis is free. It covers the initial checks reasonably needed to identify the likely fault and a possible approach. If advanced investigation, lengthy measurements, component-level disassembly or data-recovery preparation would be chargeable, we explain the price or calculation method first. We do not begin a paid diagnosis without your approval.
Quote and additional work
Before a paid repair, consumers receive a clear price including VAT. We do not carry out a paid repair without approval. If additional parts or work become necessary, we contact you again. You may decline the quote; only diagnosis costs expressly agreed in advance can then be due.
Performance and timing
We perform the agreed repair with professional care. Timing is a reasonable estimate, not a fixed delivery promise unless agreed in writing. Parts delivery, additional damage, earlier interventions and intermittent faults can affect timing. We inform you of a significant delay.
Parts and replaced components
Where relevant, the quote states or explains the type and quality category of the chosen part. Availability varies by brand and model. If you want replaced parts returned, ask when handing in the device; we return them where reasonably and legally possible. Parts subject to a return programme, exchange value or safe electronic-waste processing may be excluded.
Guarantee and repair complaints
The repair must match what was agreed. If the same problem returns or you believe our repair caused a defect, tell us promptly and allow us to inspect the device. Where the problem is attributable to our work or a part we supplied, we provide an appropriate remedy free of charge within a reasonable time.
The Belgian statutory conformity guarantee applies to consumer goods we supply, including parts, to the extent provided by law. For new consumer goods, that statutory period is generally two years. Normal wear, new or unrelated faults, impact, pressure or liquid damage, misuse and third-party work are not defects in the earlier repair. Any additional commercial warranty is stated separately on the quote, repair receipt or invoice and never limits statutory rights.
Existing manufacturer or seller guarantee
Work by an independent repairer may affect conditions applied by a manufacturer or original seller. Check this in advance if the device is still covered. This does not reduce mandatory statutory rights you may have against the original seller.
Data, access and backups
Make a backup where possible and remove accessories that are not needed. Only provide access codes technically required for diagnosis or testing. We do not view device content except where necessary for the agreed work. We handle the device and its data carefully, but a failing device, damaged storage, water damage or a necessary software operation can cause data loss. Nothing in these terms excludes liability where the law does not permit that exclusion.
Data recovery
Data recovery is a best-efforts service: we attempt recovery using the agreed method but cannot guarantee a complete or usable result in advance. Price, target media and approach are agreed first. Use damaged storage as little as possible because continued use can reduce the chance of recovery.
Water damage and water resistance
Corrosion may continue after an apparently successful repair and cause later faults. An opened or liquid-damaged device is not guaranteed water-resistant again, even when seals are replaced. We explain what is technically realistic during diagnosis.
Payment and collection
Unless agreed otherwise, payment is due on collection. You receive a repair receipt, proof of payment or invoice describing the work. We contact you using the details supplied when the device is ready or a decision is needed, so please keep those details accurate.
Uncollected devices
We store a completed or unrepairable device with care and try to contact you several times. Ownership does not automatically transfer to Volt Repair Shop. Storage charges or a further legal procedure are only applied where clearly communicated and legally permitted. Before any step after prolonged non-collection, we send a final message to the available contact details and allow a reasonable collection period.
Complaints and disputes
First contact us at info@voltrepair.be, +32 493 88 41 57 or in the shop. We acknowledge and handle complaints as soon as possible. If we cannot resolve the matter together, a consumer can contact the Consumer Mediation Service or use FPS Economy ConsumerConnect. Belgian law applies, without affecting mandatory consumer protection or the courts competent under law.
Version of these terms
The version provided or available when the order is agreed applies to that order. Later changes do not apply retroactively.